You are visiting an office in Texas and need immediate help with a computer application. Because of the problem’s complexity, you figure a phone call won’t resolve the issue. You need a live visit ...

We’ve all gotten that text or phone call, asking for help with a Windows computer. And sometimes an in-person tech support visit isn’t in the cards, making remote access to the PC the only viable ...

What is the difference between remote desktop and remote visual assistance? This question can be confusing for some, as both are similar in ways, but importantly, have major differences that set them ...

PC users on occasions may encounter one or more Remote Desktop connection issues & errors on Windows 11 or Windows 10 computer. This post provides the most suitable solutions to the various instances ...

No list of free remote connection tools would be completewithout Microsoft’s Remote Desktop Connection. Built into everyversion of Windows starting with Windows XP, Remote Desktopprovides excellent ...

Help Lightning combines with Genesys Customer Experience Platform to help agents work virtually side-by-side to quickly solve customer issues Help Lightning, a provider of remote visual assistance ...

Microsoft has announced that it's pulling the old Microsoft Remote Desktop tool that you could get in the Microsoft Store.

There are reports by both Windows 11 and Windows 10 PC users whereby after installing a recent Windows update, they cannot start Remote Desktop Services on their ...

Microsoft patched a Windows Remote Assistance flaw that lets attackers bypass Mark of the Web, weakening protections against malicious downloads and phishing files.

Last night I had the opportunity to use Remote Assistance for the first time. All I can say is it is a fabulous piece of software. My parents (who happen to live several states away) decided to call ...