Global insurer Allianz is moving beyond case-centric towards object-centric process mining to help it really understand the customer journey. Allianz is one of the world’s leading insurance companies ...

Modern businesses and organizations are constantly confronted with the need for transformation. Whether it's adapting to emerging technologies, responding to market shifts or navigating unprecedented ...

Workplanning usually involves a confluence of top-down and bottom-up approaches in many organizations. Some broad annual guidance is given by the CEO, with Finance providing a budget forecast based on ...

For the last few years, design thinking has been in vogue. I’ve worked for three years as a member of the team designing and running +Acumen courses. In 2013, we launched an “Introduction to ...

Systems Thinking is a way of looking at the way things are made in the world and understanding how processes influence one another in a larger system. Linear thinking is a narrow way of looking at the ...